Returns & Exchanges
We want you to love your swimwear. If something is not quite right, we are here to help.
14-Day Return Policy
We offer a 14-day return window from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.
Important: All returns must be initiated within 14 days of receiving your order.
Hygiene & Safety Standards
For health and hygiene reasons, all swimwear must be returned with the original hygiene liner intact. Items without the protective liner cannot be accepted for return or exchange. Please try on swimwear over your own undergarments to ensure the hygiene seal remains unbroken.
How to Return Your Order
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1Contact Our Team
Email us with your order number and reason for return. We'll send you a return authorisation and instructions within 24 hours.
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2Pack Your items
Carefully pack your items in their original packaging with all tags attached and hygiene liners intact. Include your return authorisation number.
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3Ship Your Return
We do not provide a pre-paid label. We recommend using a tracked service for your peace of mind.
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4Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 2-3 business days to your original payment method.
Exchanges
Need a different size or colour? We are happy to help! Simply get in touch If you have any questions about sizing, our customer service team is here to help you find the perfect fit.
Shipping Information
Tucca Swim, Giftpoint Limited, Giftpoint House, Trackside Business Centre, Unit 10 Abbot Close, West Byfleet, Surrey, KT14 7JN, United Kingdom.
Returns are processed within 2-3 business days of arrival at our warehouse. You'll receive an email confirmation once complete.
Need Help?
Our customer service team is here to assist you with any questions about returns or exchanges.